To quickly address any issues related to the building, we need some basic information. This often helps resolve the situation faster and, if necessary, allows us to submit a complete request to the relevant team.

Types of issues to report:

• Electricity
• Water leaks
• Any other general malfunction
• ⚠️ For heating or air conditioning issues, please follow the specific process described here for faster handling.

Information to provide:

• Location: Building, floor, office/zone number
• On-site contact: Name + phone number
• Nature of the problem: Clearly describe what is not working or causing an issue (e.g., leak, electrical failure, other malfunction)

• Since when: Time, date, recurring or not
• Scope: One office or multiple?
• Urgency: Indicate how this problem affects you (prevents work, minor inconvenience, does not impact activity) so we understand its importance
• Photos/videos: Of affected areas
• Additional remarks: Any useful information

Who should I contact?

Contact Workways Support via the Workways app. The team will respond as quickly as possible.