To quickly address any issues related to the building, we need some basic information. This often helps resolve the situation faster and, if necessary, allows us to submit a complete request to the relevant team.

Types of issues to report:

• Electricity
• Water leaks
• Furniture
• Any other general malfunction
• ⚠️ For heating or air conditioning issues, please follow the specific process described here for faster handling.

Information to provide:

• Location: Building, floor, office/zone number
• On-site contact: Name + phone number
• Nature of the problem: Clearly describe what is not working or causing an issue (e.g., leak, electrical failure, damaged furniture, other malfunction)

• Since when: Time, date, recurring or not
• Scope: One office or multiple?
• Urgency: Indicate how this problem affects you (prevents work, minor inconvenience, does not impact activity) so we understand its importance
• Photos/videos: Of affected areas
• Additional remarks: Any useful information

Who should I contact?

To submit your report, visit app.workways.com and use the chat widget at the bottom right of the screen. Click on Ask to contact the Workways Help Center. The team will respond as soon as possible.