To quickly address heating or air conditioning issues, we need to perform a few basic checks. This often helps resolve the situation faster and, if necessary, allows us to submit a complete request to the relevant team.

Information to provide:

• Location: Building, floor, office/zone number
• On-site contact: Name + phone number
• Nature of the problem: Too cold / too hot / no air / unstable
• Since when: Time, date, recurring or not
• Scope: One office or several?
• Thermostat: Mode (heat/cool/auto/off) + set temperature
• Error message: Error code, screen off, low batteries
• Urgency: Indicate how this problem affects you (e.g., prevents work, minor inconvenience, does not impact your activity) so we understand its importance to you.
• Photos/videos: Thermostat + relevant air vent
• Other comments: Any useful information

Who should I contact?

Contact Workways Support via the Workways app. The team will respond as quickly as possible.