To quickly address heating or air conditioning issues, we need to perform a few basic checks. This often helps resolve the situation faster and, if necessary, allows us to submit a complete request to the relevant team.

Information to provide:

• Location: Building, floor, office/zone number
• On-site contact: Name + phone number
• Nature of the problem: Too cold / too hot / no air / unstable
• Since when: Time, date, recurring or not
• Scope: One office or several?
• Thermostat: Mode (heat/cool/auto/off) + set temperature
• Error message: Error code, screen off, low batteries
• Urgency: Indicate how this problem affects you (e.g., prevents work, minor inconvenience, does not impact your activity) so we understand its importance to you.
• Photos/videos: Thermostat + relevant air vent
• Other comments: Any useful information

Who should I contact?

To submit your answers, visit app.workways.com and use the chat widget at the bottom right of the screen. Click Ask to contact the Workways Help Center. The team will respond as soon as possible.