What is a delivery code used for?

It allows only authorised delivery personnel (carriers, couriers, postal services) to open the main door in order to access the designated parcel drop-off area.

Who can use this code?

Only delivery personnel. Visitors are not allowed to use a delivery code.

How does a visitor enter a Workways building?

There are only three options:

• A meeting room code valid on the day of the booking (provided by the client company).
• Reception by a member of the client company, who comes to open the door and accompany the visitor.
• Purchase of a day pass by the client company (a personal access code valid for one day is then generated).

Security checks when using a delivery code

All access made via a delivery code is monitored by Workways Spaces Control through video surveillance to ensure the person entering is indeed a delivery driver and does not go beyond the parcel area. Access logs are also kept to ensure security and allow audits in case of an incident.

What happens if a visitor uses a delivery code?

This is considered misuse. Workways may:

• Charge a day pass at the applicable rate,
• Suspend or regenerate the delivery code concerned,
• Notify the client company and, in case of repeated misuse, apply additional security measures.

Can Workways get involved if the delivery code wasn’t used?

Workways does not get involved in analysing a delivery issue when the delivery code hasn’t been used.

What should you do in this case?

• You must search for the package on your own, since the procedure was not followed.
• After contacting the sender and the delivery company, we recommend filing a police report to document the incident.
• If Workways needs to conduct additional investigations due to a procedure not being followed, fees will be charged.

Best practices

• Never share the delivery code with visitors.
• In case of suspected code leakage, request its immediate regeneration via Spaces Control using the chat widget in the Workways app.