If you are unable to charge your electric car, perform the following checks.

1. General checks

• Charging cable
  • Connection: Verify that the cable is properly plugged in on both ends. Unplug it and then plug it back in firmly.
  • Condition: Inspect the cable for any damage (cuts, exposed wires, bent connectors).
  • Cleanliness: Connectors and the charging port must be clean and dry.

• Access card (charging card)
  • Activation: Make sure your Workways access card is activated and valid. If you recently changed your card, you will need to repeat the registration process. You can find this procedure here.
  • Reading: Hold the card on the charging station for a few seconds to ensure proper detection.
  • General test: If you doubt the card’s functionality, test it on the entrance door of the Workways building. This checks if it is recognized.
  • Card recognised but charging inactive? Check your cable’s condition. A damaged or faulty cable can prevent charging even if the card is accepted by the station.

• Charging station
  • Lights:
  • Solid green: Station ready.
  • Blue: Charging in progress or awaiting authorisation.
  • Red: Fault or error.
  • Off: Station powered off or in standby.

• Vehicle
  • Locking: Some vehicles require doors to be locked to start charging.
  • Emergency stop: Check that no emergency stop button is engaged, either on the station or the vehicle.
  • Software updates: Make sure the vehicle’s software is up to date. Sometimes a reset can solve the problem.
  • Error messages: Check the vehicle’s display for any alerts or abnormalities.

• Test another equipment
  • Try charging your vehicle with a different station or cable to identify the source of the problem.

2. Checks specific to Wallbox stations (Workways procedure)

If you are using a Wallbox station via Workways, here are additional points to check:

Invitation and user account

• Have you followed the invitation request procedure on the Workways link?
• Have you received and accepted the invitation to join the Workways group?
• Is your Wallbox account properly linked to this group?
• Check your emails (including spam).

Wallbox app

• Are you logged in with the correct account?
• Does the station appear in your app?
• What status is shown? (“Available,” “Connected,” “Busy,” “Error,” etc.)
• Have you followed the correct procedure to start charging via the app?
• Does the app show an error message? If so, note it down.
• Is your app up to date on your smartphone?

3. If the problem persists after these checks, contact Workways support via the chat in the app.