If you are experiencing Wi-Fi problems, please provide the following information to help our IT team resolve the issue. Please follow these steps (2 minutes):
1. Check the correct Wi-Fi network
- Make sure you are connected to the “Workways” Wi-Fi or to your private Wi-Fi/SSID if your company has subscribed to that option.
- If you are connected to another network (e.g. mobile hotspot, neighbouring Wi-Fi, old network), switch to the correct SSID and test again.
2. Check whether the issue is device-related (ideally after restarting)
- In the same location and on the same Wi-Fi, test with another device (phone or computer).
- If only one device is affected: Workways cannot intervene (likely a hardware or device configuration issue: Wi-Fi card, VPN, antivirus, network settings, updates, etc.). Please contact your IT support or the device manufacturer.
- If multiple devices are affected: proceed to step 3.
3. Run and share a Speedtest (Google)
- Run a speed test while connected to the affected Wi-Fi, then take a screenshot (download / upload / latency): https://www.google.com/search?q=speed+test
If the problem persists after these 3 steps
Contact the Workways Help Center by copying and pasting the questionnaire below and filling it out:
- Exact issue: slow speed / disconnections / no internet access / authentication failure (captive portal)
- Who is affected: one person or several?
- Where: building + floor + area/room/office
- Since when: start date/time + intermittent or constant
- Device: model (e.g., Dell XPS / iPhone 13) + OS (Windows/macOS/iOS/Android)
- Wi-Fi (SSID): exact network name
- IP address (required): 10.xxx.xxx.xxx
- Speedtest screenshot while connected to Wi-Fi
How to send your results
Visit app.workways.com and use the chat widget in the bottom-right corner of the screen. Click “Ask” to contact the Workways Help Center. The team will respond as soon as possible.
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