Help center

Workways app

22

Overview of the Workways app
Log in to the Workways app
Validate your email address
Register your access card
Change your access card
Change your password
Change email address
Invite members
Day pass (Guest member)
Edit members
Archive members
Book a room
Meeting room slot colours explanation
Book a room – request custom time
How do I cancel my booking?
Date format in the booking calendar
Instant Meeting – use a room by the minute
Company phone number management
How can I display my company’s name at Workways?
How to change your office, meeting or delivery PIN
Facial recognition as a building access method
Workways app – login & display issues

Access to Workways spaces

8

Accessing the building and office
Can I have multiple access cards?
Welcoming visitors
Can I share my access code or card?
What should I do if I forget my access card?
Access issue: my door won’t open
How to locate an office or another area in the building?
Access to restricted spaces (bike storage room)

Delivery

3

Receiving mail (Belgium)
Receiving parcels (Belgium)
Delivery code (delivery PIN)

Parking and mobility

3

Car parking – policy and rules
Parking a bicycle
Parking area issues (cleaning, weeds, access)

EV charging stations

4

EV charging stations – overview
EV charging stations – billing
What to do if my vehicle’s charging is not working?
New access card – reset your Wallbox account

Meeting rooms

6

Booking multiple meeting rooms
Book a meeting room – access instructions
Meeting cancellation billing rules
Meeting room rules
Meeting rooms: what is included?
Booking issue: meeting room occupied or incorrect status

Spaces, services and facilities

11

Use of shared spaces (Coffee Lounge, Coffee Corner & Kitchen)
Working in the Coffee Lounge
Coffee Corner (Belgium – Zaventem building 44)
“Second Home” space
Colette room usage rules
Gym and changing rooms
Meals & events
Does Workways provide catering in the meeting rooms?
Are refreshments available at Workways?
Smart lunch at Workways – BOCO (Belgium – Zaventem)
Requesting additional office or storage space

Building infrastructure

5

Report building issues
Report a heating or AC issue
Report damaged or broken furniture
Report a cleaning need or missing supply
Handling electrical installations

IT

7

Accessing the Internet
Wi-Fi issues – what to do?
Private local network
Printing at Workways
Using your own printer at Workways
Sharing a printer between multiple workstations
Connecting a device to a TV

Use and best practices

7

Maintaining cleanliness in shared spaces
Where can I drop off my cardboard boxes and electronic waste (Belgium – Zaventem) ?
Following eco-responsible practices
Consuming alcohol in the building
Smoking policy
Children in Workways spaces
Animals in Workways spaces

Billing

2

How to access detailed billing
Meeting package usage

Other services

5

Understanding usage guidelines
Workways video security system
Your data and GDPR compliance
Filming in Workways spaces: how to proceed?
Energy report for your CSRD assessment

Support

2

Getting support at Workways
Waya – Getting support at Workways

Shop

1

How to use the shop in the Workways app

Home
Workways support

Meeting rooms

Booking multiple meeting rooms
Book a meeting room – access instructions
Meeting cancellation billing rules
Meeting room rules
Meeting rooms: what is included?
Booking issue: meeting room occupied or incorrect status